POST-SALES SERVICE

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of New Zealand.

 

Refund Policy
You can request our Return & Refund Service:

√ Within 7 calendar days of receiving a product if the product and has not been opened or used in any way.

√ Within 7 calendar days of receiving a product if the product has a manufacturing defect. 

Return & Refund Service will not be provided where: 

× It is requested beyond 7 calendar days of receiving a product.

× A product sent to Glide ESK8 for Return & Refund Service does not include all original accessories, attachments, or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents, or scratches.

× A legal proof of purchase, receipt, or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds, or lightning strikes.

× A product is not delivered to Glide ESK8 within 7 calendar days after Return & Refund Service confirmation is sent from Glide ESK8.

× Other circumstances stated in this policy.

 

Return & Refund Instructions
If you would like to apply for a return and refund, please contact us within 7 calendar days of receiving your product(s). 

1. Contact email service@deep-blue-solutions.co.nz for customer support to apply for a return and refund.

  1) Order Number:

  3) Return Product Name & Quantity:

  4) Return Reason:

  5) Images or Videos of Products and Intact Packaging:

We will process your return and refund application within two or five working days after receiving your email.

 

Refund Time
Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

 

Return Shipping
Customers need to pay for any return shipping to the designated service centre (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.

 

Replacement Instructions
If you would like to replace or change the product, please contact Glide ESK8 customer support by emailing service@deep-blue-solutions.co.nz

 

Replacement Freight
Glide ESK8 shall be responsible for the two-way replacement freight for any products sent in for replacement due to any faults within the warranty period.

Or the customer shall be responsible for the two-way replacement freight for any products sent in for replacement when the warranty period has been expired.

 

Customer Support
Send email to email address service@deep-blue-solutions.co.nz for official response and assistance.